Helpdesk can effectively perform several functions. It provides a single or multiple point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.
GRAND CARE will help you monitoring and maintaining the computer systems and networks within an organization in a technical support role.
If there are any issues or changes required, such as forgotten passwords, viruses or email issues, GRAND CARE will be the contact person employees will come to.
GRAND CARE will help you developing any mobile application Android/ IOS which will be suitable and adding more value for your business.
REMOTE IT SUPPORT (ITIL SERVICE DESK BEST PRACTICES)
- Remote Access Platform (all company machines).
- Management of Company Assets.
- Remote Monitoring and Health Checks.
- Proactive Maintenance & Upgrades.
- Antivirus Management.
- Password Management.
- End Users Support.
- Policy Enforcement.
REMOTE ADMINISTRATION
- Microsoft Office Management (Exchange, SharePoint and Microsoft Teams).
- Office 365 Setup and Migration Service.
- Windows Management (Updates, Software’s and Permissions).
- Software Deployment & Training.
- Cameras Systems Management.
- IP Phones Systems Management
- Time Attendances Management.
- Security Monitoring and Security Solutions Management.
